Canonity Logo Canonity
  • Features
  • Technology
  • Blog
  • Careers
  • it Italiano en English fr FranΓ§ais de Deutsch es EspaΓ±ol
  • Login

Terms of Service

Version 2.0 β€” March 2026

Canonity SRL, Palermo, Italy

legal@canonity.com

These Terms of Service ("Terms") constitute a binding agreement between the user ("User," "you," "your") and Canonity SRL, operating as Canonity ("Canonity," "we," "our"). To access and use the Canonity platform (canonity.com) and related services (collectively, the "Service"), the User accepts these Terms in their entirety.
  • Section A β€” Definitions
  • Section B β€” Account Terms
  • Section C β€” Acceptable Use
  • Section D β€” User-Generated Content
  • Section E β€” Private and Public Workflows
  • Section F β€” Intellectual Property and Copyright Rights
  • Section G β€” LLM Providers and Third-Party Services
  • Section H β€” Web Scraping and API Steps
  • Section I β€” API Terms
  • Section J β€” Payment
  • Section K β€” Cancellation and Termination
  • Section L β€” Communications
  • Section M β€” Disclaimer of Warranties
  • Section N β€” Limitation of Liability
  • Section O β€” Indemnification
  • Section P β€” Changes to Terms
  • Section Q β€” Applicable Law and Jurisdiction
  • Section R β€” General Provisions

Section A β€” Definitions

Explanation of key terms used in these Terms of Service.

For purposes of these Terms, the following terms have the meanings set forth below:

  • "Account": Your user profile on the Canonity platform, accessible via personal authentication credentials.
  • "API": Application programming interface that enables integration with the Service or LLM Providers.
  • "API Steps": Steps in a Workflow that call third-party API endpoints to retrieve or send data.
  • "Canonity," "we," "our": Canonity SRL, a company headquartered in Palermo, Italy.
  • "User Content": All data, texts, configurations, prompts, parameters, and workflows created or uploaded by the User in the Service.
  • "Output": Results generated by LLM Providers in response to the execution of a Workflow, including textual responses, structured data, and other formats.
  • "LLM Provider": Third-party natural language processing service providers (e.g., OpenAI, Anthropic, Google, xAI, DeepSeek, Moonshot AI, Alibaba Qwen).
  • "Platform": The technological infrastructure, software, and services provided by Canonity at canonity.com.
  • "Service": The LLM orchestration services, web scraping, API steps, and related tools provided by the Platform.
  • "User," "you," "your": Any natural person who has registered an Account or uses the Service.
  • "Web Scraping": The functionality that enables the User to configure the Platform to collect data from public websites.
  • "Workflow": A sequence of steps configured by the User to orchestrate processing via LLM Providers, API Steps, and/or Web Scraping.

Section B β€” Account Terms

To use the Service, you must create an Account, provide accurate information, and be responsible for your Account's security.

B.1. Account Creation

To access the Service, you must create an Account by providing a valid email address and password. You agree to:

  • Be at least 18 years of age;
  • Provide accurate, complete, and current information;
  • Maintain the accuracy of your Account information;
  • Notify us immediately of any unauthorized use of your Account.

B.2. One Account per Person

Each Account must be used by a single person. You are not permitted to share your Account credentials or authorize other people to use your Account for their own purposes. If you wish others to access your Workflows, you can use the sharing features provided by the Platform, which allow you to assign specific permissions.

B.3. Account Security

You are solely responsible for the security of your Account and your password. Do not post your credentials in public areas and take reasonable security measures. If you suspect unauthorized access, contact legal@canonity.com immediately. Canonity is not responsible for losses arising from unauthorized access to your Account if not caused by our negligence.

B.4. Refusal and Account Termination

Canonity reserves the right to refuse Account creation or to suspend or terminate an existing Account without notice if we determine that:

  • The User violates these Terms;
  • The use of the Account or Service could constitute a violation of law;
  • The User has engaged in illegal or harmful activities via the Service;
  • It is not possible to verify the User's identity or the information provided is fraudulent;
  • The Account is being used for abuse, spam, or harassment purposes.

Section C β€” Acceptable Use

You must use the Service only for legitimate purposes and in compliance with all applicable laws. You cannot abuse the Service.

C.1. Compliance with Law

You agree to use the Service only in compliance with all applicable laws, regulations, and ordinances. You are solely responsible for ensuring that your use of the Service is lawful in your jurisdictions.

C.2. Prohibited Activities

You must not, and must not facilitate or encourage, the use of the Service for:

  • Illegal activities, including but not limited to fraud, money laundering, tax evasion;
  • Unauthorized access to systems, data, or networks ("hacking");
  • Distributed denial-of-service (DDoS) attacks, spamming, malware, or other harmful activities;
  • Violation of intellectual property rights, copyrights, trademarks, or author's rights of third parties;
  • Harassment, defamation, threats, or abuse toward other people;
  • Distribution of illegal, obscene, child sexual abuse material, or violent content;
  • Violation of privacy or confidentiality of third parties;
  • Evasion of security or authentication systems;
  • Web scraping of data from Canonity itself or its systems.

C.3. Service Abuse

Canonity reserves the right to limit, suspend, or terminate your access to the Service if it detects:

  • Excessive use of resources that compromises the Service for other Users;
  • Repeated attempts to evade rate limits or quotas;
  • Use of the Service via bots or scripts in a manner that violates these Terms or our policies.

C.4. Complete Acceptable Use Policy

For a complete description of prohibited activities and our enforcement policies, please refer to our Acceptable Use Policy (available at canonity.com/aup).

Section D β€” User-Generated Content

You own your Workflows, your prompts, and your User Content. Canonity has the right to host, display, and execute your User Content in order to provide the Service.

D.1. Ownership of User Content

You retain full ownership of all User Content you create or upload to the Platform. This includes Workflows, prompts, configurations, scripts, and any other data generated by you. Canonity claims no ownership of your User Content.

D.2. License to Canonity

By providing User Content to the Service, you grant Canonity a worldwide, non-exclusive, royalty-free license without royalties and assignable (but not revocable, except as provided in these Terms) to:

  • Host, store, and preserve your User Content;
  • Display your User Content within the Platform, where relevant;
  • Execute your User Content to provide the Service;
  • Transmit your User Content to LLM Providers, web scraping services, and third-party APIs as per your instructions;
  • Create copies for backup, disaster recovery, and regulatory compliance;
  • Disclose your User Content to legal authorities when required by law.

This license is granted exclusively for the purpose of providing the Service. No other party, including LLM Providers, obtains rights to your User Content unless explicitly authorized by you.

D.3. Absence of Ownership by Canonity

Canonity does not claim ownership of your User Content. Similar to how GitHub hosts users' code but does not own it, Canonity hosts your User Content without claiming ownership of it.

D.4. User Responsibility for User Content

You are solely responsible for all User Content you create, upload, or share via the Service. You warrant that:

  • User Content is legal and does not violate any law, regulation, or ordinance;
  • You own all necessary rights to User Content or are authorized to use it;
  • User Content does not violate intellectual property rights, privacy, or other rights of third parties;
  • User Content does not contain malware, viruses, or harmful code;
  • User Content is not false, misleading, defamatory, or offensive.

You assume all risks associated with the creation, upload, execution, and sharing of your User Content.

D.5. Removal of Unlawful Content

Canonity may remove or disable access to any User Content that it believes violates these Terms, applicable law, or the rights of third parties, without notice. If your User Content is removed, you may contact legal@canonity.com to request a review.

D.6. Anonymized and Aggregated Analytics

Canonity may collect anonymized and aggregated data on Workflow usage in order to improve the Service, but will not access the content of your prompts or sensitive data beyond what is necessary to manage the Service or for legal compliance reasons.

Section E β€” Private and Public Workflows

Your Workflows are private by default. You can choose to share them with others or make them public, controlling who has access.

E.1. Privacy by Default

All Workflows created are private by default and visible only to the Account owner. User Content within a private Workflow will not be displayed, shared, or accessible to other Users or third parties, except as expressly authorized by you.

E.2. Public and Shared Workflows

You may choose to make a Workflow public (visible to all Users on the Platform) or share it with specific users via invitations. When you share a Workflow, the recipient can view, clone, and use the Workflow according to the permissions you assign (read-only view, edit, execute, etc.). You assume full responsibility for User Content within public or shared Workflows.

E.3. Access by Canonity Personnel

Canonity personnel rarely access private Workflows. Access may occur exclusively for:

  • Responding to technical support requests made by you;
  • Investigating suspected violations of our Terms;
  • Compliance with legal orders, warrants, or requests from public authorities;
  • Security reasons (e.g., malware detection, DDoS);
  • Maintenance and debugging of services.

When we access Workflows for these reasons, we respect the utmost confidentiality.

E.4. No Content Monitoring

Canonity does not monitor, read, or inspect the content of your prompts, sensitive data within your Workflows, or web scraping configurations unless required by law, a legal order, or suspected violation of these Terms.

Section F β€” Intellectual Property and Copyright Rights

You retain all rights to your intellectual property. Canonity retains rights to its Platform and software. DMCA and takedown proceedings are available.

F.1. User Rights to Intellectual Property

You retain full intellectual property ownership of all User Content, including Workflows, prompts, configurations, and data. None of these Terms transfer to us any intellectual property rights in this User Content, except for the limited license described in Section D.2.

F.2. Canonity's Rights to the Platform

Canonity retains full intellectual property ownership of the Platform, including software, code, design, architecture, documentation, interfaces, and all other elements of the Platform. Your use of the Service grants you no ownership rights in the Platform itself. All rights not expressly granted in these Terms are reserved to Canonity.

F.3. Ownership of Outputs Generated by LLM

Outputs generated by LLM Providers are subject to the terms of service of that specific Provider. For example:

  • OpenAI: You retain rights to your Input; OpenAI retains limited rights to the Output under its Intellectual Property Addendum;
  • Anthropic: You are granted a license to your Output according to Anthropic's terms;
  • Google: Outputs are subject to Google Cloud Terms;
  • DeepSeek, Qwen, Moonshot: Refer to their respective Terms of Service.

Canonity does not exercise rights to Outputs; ownership and rights are determined solely by the chosen LLM Provider.

F.4. Intellectual Property Violation Claims

If you believe that another User's User Content violates your intellectual property rights, you can send a notice of infringement (similar to a DMCA notice) to legal@canonity.com including:

  • A description of your copyrighted work;
  • Specific identification of the location of the User Content alleged to be infringing;
  • A statement of good faith that the use is not authorized;
  • Your name, address, phone number, and email address;
  • A statement that you are the copyright holder or are authorized to act on behalf of the holder;
  • Your signature or declaration of truthfulness.

Canonity will evaluate your notice and, if appropriate, will contact the User and may remove the alleged infringing User Content. Users who receive repeated infringement notices may have their Account terminated.

F.5. Counter-Notice

If your User Content has been removed due to an infringement notice and you believe you were notified in error, you can send a counter-notice to legal@canonity.com. Canonity will evaluate your counter-notice in accordance with DMCA procedures and, if appropriate, may restore the User Content.

F.6. Third-Party Licenses

Any open-source components or third-party software integrated into the Platform remain subject to their respective licenses. A complete list is available at canonity.com/open-source-licenses.

Section G β€” LLM Providers and Third-Party Services

Canonity is a technical intermediary. You choose which LLM Provider to use. Canonity is not responsible for the availability, quality, accuracy of Outputs, or training practices of LLM Providers.

G.1. Canonity's Role as Intermediary

Canonity is an orchestration platform that facilitates communication between you and LLM Providers. Canonity does not own, manage, or operate any LLM service. LLM Providers are independent companies with their own terms of service, privacy policies, and data processing practices. Canonity is not responsible for their actions, omissions, accuracy, or quality.

G.2. Selection of LLM Provider

You choose which LLM Provider to use for each Workflow. Your selection constitutes an explicit instruction to Canonity to transmit your User Content (prompts, data, and context) to the chosen LLM Provider in order to generate Output. By accepting use of a specific LLM Provider, you acknowledge and accept that Provider's terms of service, privacy policies, and practices.

G.3. Terms of Service of LLM Providers

Each LLM Provider has its own Terms of Service and Privacy Policies. You are responsible for:

  • Reading and understanding the LLM Provider's Terms of Service before using it;
  • Accepting the LLM Provider's Terms (often this occurs at the time of selection in your Workflow);
  • Understanding how the LLM Provider processes, stores, and potentially uses your data (including the possibility of use for model training).

G.4. Non-Liability for LLM Providers

Canonity is NOT responsible for:

  • Availability, reliability, or performance of any LLM Provider;
  • Interruptions, errors, or downtime of LLM Provider services;
  • Accuracy, completeness, correctness, or usefulness of Outputs generated by LLM Providers;
  • Training practices, data collection, or data use by LLM Providers;
  • Legal requests, government mandates, or access to your communications by LLM Providers;
  • Compliance, legitimacy, or lawfulness of generated Outputs;
  • Violation of intellectual property rights by Outputs (e.g., Outputs that repeat copyrighted content).

You are solely responsible for evaluating the suitability of Outputs for your purposes and for ensuring you use them in compliance with the law and the LLM Provider's Terms of Service.

G.5. Table of LLM Providers and Locations

The following table lists the LLM Providers integrated into the Platform at the time of registration of these Terms. LLM Providers may be added or removed in the future.

LLM ProviderCountry/RegionLink to Privacy Policy
OpenAI (GPT-4, GPT-3.5)USAopenai.com/privacy
Anthropic (Claude)USAanthropic.com/privacy
Google Cloud (Gemini)USA/EUcloud.google.com/privacy
xAI (Grok)USAx.ai/privacy
DeepSeekChinadeepseek.com/privacy
Moonshot AI (Kimi)Singaporemoonshot.ai/privacy
Alibaba QwenChina/Singaporeqwen.alibaba.com/privacy

G.6. Special Notice for China-Based Providers

DeepSeek and Alibaba Qwen are operated by entities headquartered in China. Your data, prompts, and Output transmitted to these Providers are subject to Chinese law, including government access requirements. As of today (March 2026), Chinese cybersecurity and data protection laws allow Chinese authorities to request access to personal data and User information. By accepting use of DeepSeek or Qwen, you explicitly accept this risk and acknowledge that Canonity cannot protect your data once transmitted to these Providers.

G.7. Integration with Third-Party Services

The Platform may integrate with third-party services (for example, webhook services, cloud storage services, authentication services). When you use these integrations, you agree to comply with the Terms of Service and Privacy Policies of such third-party services. Canonity is not responsible for their operation, availability, or privacy practices.

Section H β€” Web Scraping and API Steps

You configure the objectives of web scraping and API endpoints. You are responsible for the lawfulness of your scraping activity and your API authentication.

H.1. Web Scraping β€” User Responsibility

The Platform's Web Scraping functionality enables configuration of Workflows to collect data from public websites. Canonity executes your Workflow as configured by you, but you are solely responsible for:

  • Compliance with the target website's robots.txt file;
  • Compliance with the target website's Terms of Service;
  • Compliance with privacy protection laws (e.g., GDPR, CCPA) when collecting personal data;
  • Compliance with copyright and intellectual property laws;
  • Limitation of request frequency so as not to overload the destination server's resources;
  • Respect for the rights of authors and content owners;
  • Disclosure and consent, if necessary, from website owners.

Canonity does not:

  • Determine the destination sites for your scraping;
  • Monitor the legality of your scraping;
  • Release, store, or process scraped data (this remains under your control);
  • Bear responsibility for infringement claims by website owners.

H.2. Indemnification for Web Scraping

You indemnify and hold harmless Canonity from any claim, damage, loss, cost (including legal fees) arising from or relating to your web scraping, including claims of violation of a website's Terms of Service, copyright infringement, privacy violation, or unauthorized access.

H.3. API Steps β€” User Responsibility

The API Steps functionality enables configuration of Workflows to send requests and receive responses from third-party API endpoints. You are solely responsible for:

  • Ensuring you are authorized to access and use the destination API;
  • Compliance with the destination API's Terms of Service;
  • Security and proper management of API credentials and authentication tokens;
  • Not exceeding the rate limits or usage limits of the destination API;
  • Ensuring that data sent to the API is legitimate and does not violate third-party rights;
  • Correct interpretation of and compliance with API responses.

Canonity does not:

  • Verify that you are authorized to access the API endpoints you specify;
  • Bear responsibility for the reliability, availability, or correctness of the destination API;
  • Store API credentials in plaintext or access logs (credentials remain encrypted);
  • Bear responsibility for violations of third-party API Terms of Service caused by your use.

H.4. Indemnification for API Steps

You indemnify and hold harmless Canonity from any claim, damage, loss, cost (including legal fees) arising from or relating to your use of API Steps, including claims of unauthorized access, exceeding limits, violation of API Terms of Service, credential exposure, or misuse of retrieved data.

Section I β€” API Terms

If Canonity offers a public API, rate limits, usage limitations, and codes of conduct apply.

I.1. Access to Canonity API

Canonity may provide a public API that enables authenticated Users to access certain Platform functions (e.g., Workflow creation, execution, result retrieval). Access is conditional upon:

  • An active and current Account;
  • Acceptance of these Terms and any additional API Terms;
  • Use exclusively for legitimate purposes in compliance with these Terms;
  • Compliance with rate limits, usage quotas, and other restrictions established by Canonity.

I.2. Rate Limits and Quotas

Users are subject to rate limits (e.g., N requests per minute) and usage quotas (e.g., N executions per month) as specified in your Account settings or subscription plan. Exceeding limits may result in temporary suspension of API access. Canonity will notify you of approaching limits where possible.

I.3. Prohibition of API Abuse

You are not permitted to:

  • Attempt to evade rate limits or quotas via bots, automation, or other methods;
  • Use the API for unauthorized activities, including scraping of the Platform itself or other Users;
  • Publicly disclose or share API credentials with unauthorized parties;
  • Use the API for activities that violate these Terms, applicable laws, or third-party rights.

I.4. Revocation of Access

Canonity reserves the right to revoke API access at any time, for any reason, including suspected abuse, non-payment, violation of these Terms, or Account deactivation.

Section J β€” Payment

Canonity offers a Freemium plan, paid subscription plans, and pay-per-use options. Prices may change with 30 days' notice.

J.1. Pricing Model

Canonity offers the following pricing models:

  • Freemium: Free access to basic features with usage limitations;
  • Subscription Plans: Access to advanced features via recurring monthly or annual plans;
  • Pay-Per-Use: Billing for actual use (e.g., per Workflow execution, per LLM provider).

The pricing model and specific rates are available at canonity.com/pricing.

J.2. Billing

For subscription plans:

  • Billing occurs automatically at the beginning of each billing cycle (month or year);
  • You are responsible for providing and maintaining accurate payment information;
  • Canonity uses Stripe as its payment processor;
  • In the event of payment rejection, Canonity will trigger payment retry, may limit access, and may finally suspend or terminate your Account;
  • You will receive billing receipts via email.

J.3. Price Increase

Canonity may increase the prices of subscription plans. We will provide at least 30 days' notice via email and through notification on the Platform. If you do not accept the price increase, you may cancel your plan within 30 days without penalty. Refusal to accept a price increase will result in downgrade to the free Freemium plan, limitation of features, or Account cancellation.

J.4. No Refunds

Payments are non-refundable. No refunds are granted for partial periods. If you cancel your subscription plan, you retain access until the end of the current billing cycle; no pro-rata refund will be issued for the remaining time.

J.5. Taxes

You are responsible for all taxes, duties, levies, and surcharges applicable to your use of the Service, except in the case of a direct legal obligation on Canonity. If Canonity is required by law to withhold or collect taxes, these amounts will be added to your invoice.

J.6. Billing Disputes

If you have a dispute regarding a charge, contact support@canonity.com within 30 days of billing. We will examine the dispute and make reasonable efforts to resolve it.

Section K β€” Cancellation and Termination

You can cancel your Account at any time. Canonity can suspend or terminate your Account for violations. You have 30 days to export your data.

K.1. User Cancellation

You can cancel your Account at any time by accessing your Account settings and selecting "Delete Account" or by contacting legal@canonity.com. Once cancelled:

  • Your Account and related data will be marked for deletion;
  • You will have access to a data export page for 30 days to download your Workflows, configurations, and data;
  • After 30 days, all your data will be deleted and non-recoverable;
  • Your Account and subscription plans will be terminated immediately;
  • If you are mid-billing cycle, you will receive no refund for the remaining time.

K.2. Suspension and Termination by Canonity

Canonity may suspend or terminate your Account, in whole or in part, without notice if:

  • You violate these Terms, including the Acceptable Use Policy;
  • You use the Service for illegal purposes or to violate the rights of third parties;
  • You do not pay outstanding charges for more than 30 days;
  • Your Account is linked to fraud schemes, money laundering, or other unlawful activities;
  • There are security reasons, including suspected compromise, unauthorized use, or attacks;
  • We deem it necessary for legal compliance or Platform protection.

K.3. Suspension vs. Termination

Suspension is temporary; your Account and data remain. Termination is permanent; your data will be deleted in accordance with Section K.5. We will endeavor to provide notice before suspension where possible, but this may not always be feasible.

K.4. Data Export after Termination

After termination, you will have access to a password-protected data export page for 30 days. During this period, you can download your Workflows, configurations, execution history, and any other User Content. After 30 days, access will be revoked and data will be permanently deleted.

K.5. Data Deletion

After Account deletion or 30 days from termination, Canonity will delete all personal data and User Content stored, in compliance with record retention laws and our retention policies. Some information may be retained if required by law (e.g., for regulatory compliance, fraud prevention, legal disputes) for the minimum legally required period.

K.6. Effects of Termination

Upon termination:

  • You lose access to your Account and all Workflows;
  • You lose the right to use the Service;
  • Your public Workflows remain visible on the Platform (but not executable);
  • Shared Workflows become inaccessible to recipients;
  • Canonity retains the right to use anonymized data for Platform analytics.

K.7. Surviving Provisions

The following sections survive cancellation or termination: Section D (User Content), Section F (Intellectual Property), Section G (LLM Providers), Section H (Web Scraping and API Steps), Section M (Disclaimer of Warranties), Section N (Limitation of Liability), Section O (Indemnification), Section Q (Applicable Law), and this Section K.7.

Section L β€” Communications

Canonity communicates with you via email. We use your Account's email address for legal notices, security updates, and service notifications.

L.1. Electronic Communications

You agree that all communications between you and Canonity occur exclusively via electronic means. This includes:

  • Email to the email address associated with your Account;
  • Notification messages within the Platform;
  • SMS notifications (if you opt in);
  • Push notifications (if enabled).

L.2. Legal Notices

Legal notices, including changes to Terms, violation notifications, and intellectual property claims, will be sent to the email address associated with your Account. It is your responsibility to keep your email address current. Notices sent by email are deemed received within 24 hours.

L.3. No Telephone Support

Canonity does not offer telephone support for Terms, legal disputes, or Account cancellations. All legal claims, infringement claims, and cancellation requests must be submitted via email to legal@canonity.com or privacy@canonity.com.

L.4. Communication Preferences

You may manage your communication preferences by accessing your Account settings. However, even if you exclude marketing communications, you will continue to receive critical service notices (e.g., security breaches, Terms changes, billing issues) for security and legal compliance reasons.

Section M β€” Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE". Canonity does not warrant accuracy, reliability, availability of the Service, or correctness of Outputs.

M.1. Absence of Warranties

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CANONITY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability (the Service is fit for trade);
  • Warranties of fitness for a particular purpose;
  • Warranties of non-infringement of third-party rights;
  • Warranties of accuracy, completeness, reliability, usefulness, or utility of Outputs;
  • Warranties that the Service is free of errors, viruses, malware, or harmful code;
  • Warranties of continuous, uninterrupted, low-latency, or high-performance availability;
  • Warranties that LLM Providers will function without interruption;
  • Warranties that web scraping will work on all websites;
  • Warranties that API steps will function as expected.

M.2. Non-Liability for LLM Output

Canonity DOES NOT WARRANT that Outputs generated by LLM Providers are:

  • Accurate, truthful, factually correct, or complete;
  • Original or do not infringe third-party copyright;
  • Suitable for a particular purpose or application;
  • Free of bias, hate speech, offensive or unlawful content.

Any reliance on Outputs is at your risk and peril. You are responsible for verifying, validating, and assessing the suitability of Outputs for your purposes.

M.3. No Warranty on Third-Party Services

Canonity provides no warranties regarding the availability, reliability, accuracy, or quality of LLM Provider services, web scraping services, third-party API endpoints, or any other third-party integration. Warranties of these services are provided by their respective providers.

M.4. Limitations of Legal Rights

Some jurisdictions do not permit the exclusion of implied warranties. If applicable in your jurisdiction, any implied warranty not excluded is limited to 30 days from purchase of the Service.

Section N β€” Limitation of Liability

Canonity is not responsible for indirect, incidental, special, or consequential damages. Canonity's total liability is limited to amounts you have paid in the past 12 months.

N.1. Limitation of Liability for Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CANONITY WILL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, punitive, or exemplary damages;
  • Loss of profits, revenues, data, goodwill, business opportunity, or reputation;
  • Costs of purchase of substitute services;
  • Service interruption, data loss, system failure, system unavailability;
  • Damages arising from errors in Terms of Service, negligence, breach of contract, or tort liability;
  • Damages arising from the choice of an LLM Provider, its Outputs, its data processing practices, or its non-compliance with your expectations;
  • Damages arising from web scraping that violates websites' Terms of Service, copyright, privacy, or other;
  • Damages arising from use of API Steps, unauthorized access to API endpoints, credential exposure, or non-compliance with API Terms of Service.

THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHER), EVEN IF CANONITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

N.2. Limitation of Total Liability

CANONITY'S TOTAL AND MAXIMUM LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE LIMITED TO THE LESSER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO CANONITY IN THE PAST 12 MONTHS (OR 100 EUROS IF YOU HAVE PAID NOTHING) OR (B) 5,000 EUROS.

N.3. Non-Liability for LLM Providers

Canonity is NOT liable for the actions or omissions of LLM Providers, including but not limited to:

  • Unavailability, interruptions, errors of LLM services;
  • Inaccuracy, incompleteness, or inappropriateness of Outputs;
  • Training practices, data collection, data use by LLM Providers;
  • Copyright infringement claims in Outputs;
  • Disclosure or government access to your data by LLM Providers;
  • Violation of the LLM Provider's Terms of Service.

N.4. Non-Liability for Scraping and API Activities

Canonity is NOT liable for:

  • Legal issues arising from your web scraping (violation of robots.txt, ToS, copyright, GDPR);
  • Damages arising from unauthorized access to API endpoints;
  • Accidental exposure of API credentials;
  • Compliance with rate limits or API usage restrictions;
  • Unavailability or errors of third-party API services.

N.5. Application of Limitation

These liability limitations apply to the maximum extent permitted by applicable law. If the law of your jurisdiction does not permit the exclusion or limitation of liability as described here, the limitations will be applied to the maximum extent permitted.

Section O β€” Indemnification

You indemnify Canonity against claims arising from your User Content, selection of LLM Providers, web scraping, API steps, and violations of these Terms.

O.1. Your Indemnification

You agree to indemnify, defend (unless we request you do so in writing), hold harmless, and protect Canonity, its officers, managers, employees, consultants, agents, and successors from and against any and all claims, disputes, legal actions, lawsuits, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from, related to, or resulting from:

  • Your User Content, including any violation of laws, violation of intellectual property rights, or violation of third-party rights;
  • Your selection and use of a specific LLM Provider, including your implied acceptance of that Provider's Terms of Service;
  • Your use of the Web Scraping functionality, including violation of robots.txt, websites' Terms of Service, privacy laws, or copyright rights;
  • Your use of the API Steps functionality, including violation of API Terms of Service, unauthorized use, credential exposure, or exceeding limits;
  • Your violation of these Terms, applicable law, or third-party rights;
  • Your negligent or unlawful use of the Service;
  • Third-party claims arising from your activities.

O.2. Indemnification Procedure

If notice of a claim subject to indemnification is received:

  • We will notify you promptly of the claim;
  • We will provide you with exclusive control of the defense and settlement (unless we wish to participate);
  • You will promptly proceed to resolve the claim in a reasonable manner.

O.3. Specific Notice for China-Based Providers

If you choose to use DeepSeek or Qwen (China-based providers), you expressly acknowledge that your data will be transferred and stored in China, and you will be subject to Chinese law. You assume full risk and cost arising from this data transfer and any government access, and indemnify and hold harmless Canonity against claims arising from your selection of these Providers.

Section P β€” Changes to Terms

Canonity may modify these Terms with 30 days' notice. Material changes will be communicated via email. Continued use constitutes acceptance.

P.1. Right to Modify

Canonity reserves the right to modify these Terms at any time. If we make changes, we will provide at least 30 days' notice via:

  • Email to the address associated with your Account;
  • Prominent notification on the Platform;
  • Publication of the updated version at canonity.com/terms.

P.2. Material Changes vs. Minor Changes

Material changes (e.g., price increase, change in warranties, change of jurisdiction) will be communicated via email with at least 30 days' notice. Minor changes (e.g., typo corrections, clarifications) may be implemented immediately.

P.3. Acceptance through Continued Use

If you continue to use the Service after the notice period, you accept the modified Terms. If you do not accept material changes, you have the right to terminate your Account within the notice period without penalty. If you have doubts, contact legal@canonity.com.

P.4. Non-Applicability of Prior Terms

The prior terms will cease to be applicable at the end of the notice period. Unless otherwise stated, the modified terms apply to all Workflows, data, and subsequent use.

Section Q β€” Applicable Law and Jurisdiction

Italian law and the GDPR apply. The Court of Palermo has exclusive jurisdiction. We will first seek friendly resolution.

Q.1. Applicable Law

These Terms and your use of the Service are governed by the law of the Italian Republic, excluding rules on choice of law. The GDPR (EU Regulation 2016/679) applies to the processing of personal data of Users, regardless of their location.

Q.2. Exclusion of International Rules

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or your use of the Service.

Q.3. Jurisdiction and Exclusive Jurisdiction

You and Canonity agree to the exclusive jurisdiction of the Court of Palermo, Italy, for any legal action, dispute, or proceeding arising from or relating to these Terms and your use of the Service. Each party waives any objection to jurisdiction or venue.

Q.4. Friendly Resolution

Prior to resorting to any legal proceeding, we seek to resolve disputes amicably. If you have a complaint, contact legal@canonity.com with a detailed description of your complaint. Canonity will respond within 30 days. If we are unable to resolve the complaint within 30 days of your initial contact, each party may resort to legal proceedings.

Q.5. Exemption from Arbitration

Notwithstanding anything herein, any action arising from an intellectual property violation by either party may be brought in any court of competent jurisdiction.

Section R β€” General Provisions

Closing provisions covering entire agreement, severability, waiver, assignment, force majeure, and relationships between parties.

R.1. Entire Agreement

These Terms constitute the entire agreement between you and Canonity regarding the Service, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether written or oral. There are no conditions, warranties, representations, or agreements not contained in these Terms.

R.2. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue to be valid and enforceable to the maximum extent permitted by law.

R.3. Waiver

Canonity's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. An explicit waiver of a provision must be in writing and signed by an authorized representative of Canonity.

R.4. Assignment

You may not assign or transfer these Terms or your rights and obligations under them without the prior written consent of Canonity. Canonity may assign these Terms to any successor, affiliate, purchaser, or other party. Any unauthorized attempt at assignment is void.

R.5. Force Majeure

Canonity will not be liable for failure to perform any obligation under these Terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, communications interruptions, infrastructure failures, epidemics, or other force majeure events. Such circumstances will temporarily suspend Canonity's obligations until reasonable restoration.

R.6. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, agency, employment relationship, or franchising relationship between you and Canonity. You are an independent customer. Nothing authorizes either party to act on behalf of the other, to incur obligations on behalf of the other, or to commit the other to third parties.

R.7. Headings for Convenience

The headings and section titles in these Terms are for convenience only and do not affect the interpretation or validity of any provision.

R.8. Official Version

The Italian version of these Terms is the official version. If these Terms are translated into other languages, the translation is for convenience only. In case of conflict, the Italian version prevails.

R.9. No Third-Party Beneficiary

These Terms are binding exclusively to you and Canonity. Nothing creates rights in third parties, including LLM Providers, scraping services, third-party API endpoints, or other Platform users.

R.10. Contacts for Legal Matters

For any legal matter, complaint, infringement notice, or question about these Terms, contact:

Canonity SRL
Attn: Legal Department
Palermo, Italy
Email: legal@canonity.com
Privacy Email: privacy@canonity.com

LAST UPDATED: MARCH 2026 β€” VERSION 2.0

If you have questions about these Terms, contact legal@canonity.com

Canonity

We put AI to work. For everyone.

Product

  • Features
  • Technology
  • Pricing
  • Roadmap

Resources

  • Blog
  • Documentation
  • Tutorials

Company

  • About us
  • Careers
  • Contact
  • Privacy
  • Terms of Service
  • Cookies

Canonity © 2025-2026 Canonity SRL. All rights reserved.

Privacy Policy | Terms of Service | Cookie Policy | Settings
We use cookies

This site uses necessary technical cookies and, with your consent, analytics cookies to improve your experience.

Privacy Policy | Cookie Policy

Cookie settings

required

Essential for the site to function. They cannot be disabled.

Help us understand how you use the site to improve your experience.